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Our promise to you: Customer satisfaction is our number 1 priority so if you are unhappy in anyway with your order, let us know within three days of receipt and we will do our absolute best to make it right. While we strive to provide excellent customer service, we cannot be responsible for any delivery when given an incorrect address, if the recipient is not home or fails to respond to a deliver notice.
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| Our shipping season: Our season begins in November and continues through April. No shipments are made until the fruit is fully ripe! All of our citrus is packed and shipped on the same day to ensure fresh arrival. |
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Deliveries: Most deliveries are shipped UPS. Exceptions are post office boxes and Arizona which are shipped by FedEx. Delivery dates are approximate. Normal delivery is within 5 to 10 business days of shipment. No citrus can be shipped to California, Hawaii, Texas or Alaska.
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| Holiday deadlines: Christmas orders must be recieved on or before December 12th. Gifts for Canada, far west states must be placed by December 5th. |
| Item Substitutions: On rare occasions, we may need to substitute items in your order due to limited availability or shipping delays. Rest assured that the substitution will be as similar as possible and of equal or greater value. |
| Citrus Substitutions: While we specialize in providing Florida’s finest citrus, on rare occasions, we may need to substitute our citrus with citrus from outside our state due to limited availability and/or unpredictable seasonal/weather changes. |
| While we strive to provide excellent customer service, we cannot be responsible for any delivery when given an incorrect address, if the recipient isn’t home or fails to respond to a delivery notice. |
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How We Ship: All of our fruit is carefully hand-packed in special trays to assure safe arrival. The number of pieces and the exact weight of your or your order may vary, based on the variety of fruit and the size of individual pieces. Your order is packed and shipped on the same day to ensure freshness. Shipments may be delayed due to inlement weather.
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